Gumball and Darwin waited 7 months (long enough for hair to grow on Darwin's legs) to receive a video game, and they have finally received it. Excitedly, the boys open the disk slot on their game system and try to fit in the game, only to find that the game is in a cartridge and will not work with their system. Disappointed, they set off to the video game store to get a refund.
Once they arrive at Ripley 2000, they ask Larry for a refund, which he states that he cannot give, no matter how much he wants to. Larry says he is not allowed to give refunds, and his boss is watching him through a security camera. The boys become upset and swear to get the refund out of Larry.
They then leave, only to return and nonchalantly ask Larry for a refund, which he refuses to give. The Ripley 2000 Manager then calls Larry, who says that he did not give the refund.
The next ploy involves Gumball imitating the police using a bullhorn. At first, Larry is intimidated, but then he realizes that the boys are not actually the police and busts them, after telling them that he cannot give a refund. The boys then try to hypnotize Larry, but this proves to be a waste of time after he refuses to give them a refund. After that, the boys try again using sympathy. They pull out a TV and show Larry a video about the "hundreds of children that buy computer games and don't receive refunds", featuring a kid named "Jimmy" (portrayed by Anais), who lives in a shoebox and a sad song about the children who have wasted their money on bad video games. Larry feels very guilty as a result, but still refuses the boys a refund.
After complaining to Richard that they could not get a refund, he says he will handle the problem. He puts on a biker jacket, draws a tattoo, and grows a mustache to look intimidating, then goes to the shop to try and intimidate Larry into giving him a refund. When that fails, he places the game on the counter and takes money from the cash register, which calls out the manager. Larry manages to escape, but Richard and the boys are trapped. The shadow on the door shows a frightening, large puffy monster, but the door opens and reveals a small, cute bear as the manager.
Richard laughs and makes fun of him, and asks for a refund, which causes the bear to attack him by biting him and crawling on him. Gumball and Darwin freeze, laughing at Richard, before they dash into the manager's office. Richard is losing the fight when Gumball and Darwin come out of the office with a security tape, which they blackmail the bear with. Suddenly, appearing to be in a nicer mood, the bear offers the three a 1% discount on a game system for the game (which the three find a bargain).
The game system is purchased and taken home, only for the three to find that the manager had ripped them off with a paper shredder, which causes Richard to grow his mustache back and the tune "Bad to the Bone" to begin playing, ending the episode.
Richard's role in the episode is based off of Ben Bocquelet's father waiting two days to grow stubble and look tough enough to scare an employee into giving him a refund for a defective video game.
Richard is revealed to be a pacifist.
Ripley 2000 has the same inside background as Laser Video.
Despite giving her Daisy the Donkey toy to Tina in "The Quest," Anais is shown playing with one in the "Refund the World" video, though, she could have bought another one.
This is the first time Darwin grows hair. The second time is in "The Mustache."
Darwin wears the same mustache he wore in "The DVD" for Gumball's video Alligators on the train.
In "The Gi," Richard was playing on a game console using cartridge games, but in this episode, they instead have a game console that uses discs.
When Gumball informs Larry that his rear is on fire, the latter produces the same scream as he did in "The Laziest."
The riff that plays when Richard puts on the vest and grows the mustache and sideburns is a classic blues riff, and is specifically styled after the version found in the song Bad to the Bone by George Thorogood and the Destroyers.
Larry sliding under the closing door and grabbing his hat at the last minute is a reference to Indiana Jones.
The game bought by Gumball and Darwin resembles Super Famicom (the Japanese version of the SNES) and Nintendo 64 game cartridges, and their console seems to be a crossover between a SNES (color scheme) and an Xbox 360 (design).
After Gumball and Darwin hypnotized Larry there is an enormous mess in the shop. After that, however, the shop is back to normal.
When Richard was dressed up to help Gumball and Darwin to get a refund back, Gumball says "Well, you look like your wedding picture." but he was clearly not.
Larry's answer to "Why is the sky blue?" is a misnomer; nitrogen scatters blue light by polarization, not refraction.
Gumball asked Larry, "Can anything escape a black hole?" and Larry replied, "Not unless it's a super-heated quasar." However, in reality, nothing, not even a super-heated quasar, can escape a black hole.
When Gumball tries to put the game in, Darwin is flapping his flippers, but the reflection on the screen shows him standing still.
Latinamericano español (Latin-American Spanish): El Reembolso (The Refund)
Español en españa/Castellano (Spanish in Spain/Castilian Spanish): La Devolución (The Refund)
Français (French): Le reçu (The Refund)
Italiano (Italian): Il Rimbolso (The Refund)
Magyar (Hungarian): Nincs visszapénz (No Refund)
Português (Portuguese): O Reembolso (The Refund)
Українська (Ukrainian): Відшкодування (The Reimbursement)
[The Watterson's house, Gumball and Darwin are holding a game cartridge]
Gumball: [staring at cartridge] Look, Darwin. We waited more than seven months for this.
Darwin: I know! We waited so long, I had time to grow hair.
[Darwin shows his leg, which is covered in thick hair]
Gumball: Whoa. May I touch it?
Darwin: You may.
Gumball: [strokes Darwin's leg] Nice.
Darwin: Thanks. [shouts at Gumball in excitement] Come on! Put the game on!
Gumball: [opens the disc tray] Come on, come on. [gasps] Oh, there you are. [attempts to insert the cartridge in the disc tray, but it obviously doesn't fit] There's something wrong with it!
Darwin: [shouting] Try the other way around! [shakes flippers]
[Gumball tries again, to no avail]
Darwin: [shouting] Come on! Can't you see I'm practically flipping my flippers?
Gumball: What is that supposed to mean?
Darwin: [Anxiously flapping his flippers] It means put the game on!
Gumball: I can't! It's not working!
[Darwin stops flipping his flippers]
Gumball: [looks at the game cartridge] I think we got stiffed.
At Ripley 2000
Larry: I'm sorry, kids, but it's store policy. I can't give you a refund.
Gumball: What? You have to! We asked you a ton of questions before we bought it, remember?
[Flashback: Gumball and Darwin are asking Larry]
Gumball: What's bigger -- a lion or a tiger?
Larry: A tiger.
Gumball: Why is the sky blue?
Larry: Diffraction of light through nitrogen.
Darwin: Can anything escape from a black hole?
Larry: Not unless it's a superheated quasar.
Gumball: What is 2,352 times 1,035?
Gumball: If you know all this stuff, how come you're a store clerk?
Larry: Look, you want this game or not?
Gumball: We'll take it.
[Back to present time]
Larry: Actually, you never asked me anything about the game.
Gumball: Oh. You're right. [Darwin and Gumball look down] But whatever! You have to give us a refund! It's been less than 24 hours!
Larry: Look, guys, if it was up to me, I'd totally give you a refund, [whispering] but the manager won't allow it. [The camera behind him rotates towards him, and he laughs nervously] I- I'm sorry, but that's the way it is. Thanks for shopping at Ripley 2000.
[Gumball and Darwin start to make their way out of the store]
Gumball: [points at Larry dramatically] This is not the end of it, Larry Needlemeyer! Mark my words! We will get a refund!
[They angrily leave the store, then immediately come back inside in a happy mood]
Gumball: Hi, Larry. Can we have a refund, please?
Larry: [upset] Get out of here!
[They stomp out of the store again]
Gumball: Ripley 2000. More like "Rip-off" 2000!
Darwin: [offscreen] Why is it 2000, anyway? It's not like it's the future anymore!
[The shop's phone rings]
Larry: [On the phone] Hi. Yes, Mr. Manager. Uh, no, sir, I certainly didn't give a refund to those kids. Yes, I brought your suit to the dry cleaners and walked your dogs. Actually, the big one bit me. Oh, yes, he can be playful. This is why I was seven minutes late. Oh, yes, Mr. Manager, sir, it was entirely my fault. It won't happen again, sir. Have a nice -- [the phone cuts off and Larry sighs]
Gumball: [offscreen] This is the police! You're surrounded! Put your hands where I can see them!
[Larry puts his hands up]
Gumball: [offscreen] Now put your hands on the cash register and take out $20!
[Larry tries to grab the cash register]
Gumball: [offscreen] Now come outside and swap it for this computer game!
Larry: [notices Gumball's voice] Hey! What kind of police are you?
Gumball: [offscreen] The... super-real police. The... refund department... of justice!
Larry: Nice try, kids.
Gumball: [offscreen] Darn! [throws megaphone]
[They go into the store]
Larry: Oh, look, kids, I'm not gonna give you a refund.
Gumball: We're not here to ask for a refund. We just want you to look at my new, shiny watch. [Gumball produces a pocket watch and swings it in front of Larry]
Larry: I, uh, it's kind of hard when you... swing... it... like... that. [trailing off, hypnotized]
Darwin: Did it work? Is he hypnotized?
Gumball: Let's test it. Okay. You're the world's most amazing dancer.
[Larry performs a short ballet routine, Gumball & Darwin laugh]
Gumball: Okay, now... now you're an ostrich.
Darwin: No, a gorilla!
Gumball: A gorilla ostrich!
[Larry acts like a gorilla and an ostrich, Gumball and Darwin laugh]
Darwin: Now you have roller skates on!
[Larry starts slipping on rollerskates, still acting as a gorilla and an ostrich]
Gumball: And your butt's on fire!
[Larry shouts like a monkey and slaps his own butt as if trying to put off a fire, Gumball & Darwin laugh, then Larry crashes into a table with a pile of radios on top]
Gumball: And now you're a store clerk giving us a refund?
Larry: [monotone, still hypnotized] Sorry. It's against store policy.
Gumball: [upset] Now your butt's on fire again.
Larry: [screams in pain] Aaaaaaaaah!
[Gumball and Darwin enter Ripley 2000 again, with confident, smug faces and a TV]
Larry: Oh, come on. I told you -- no refund.
Gumball: Oh, no, no, no, no, no. We're not going to ask you for a refund. We just want two minutes of your time.
[Darwin turns on the TV, showing a video]
Gumball: [in the TV video] Every year, hundreds of children buy faulty computer games and don't get refunds. [opens door of Anais' room] This is Jimmy. [camera zooms into Anais; she throws her Daisy doll at the camera] Jimmy really needed a refund, but the store manager wouldn't give it to him.
Darwin: [as store manager] I don't care that you're sad, Jimmy. It's store policy!
Gumball: Jimmy's life is now very bad, [shows a box] and he lives in a shoe box. [opens box] What's that, Jimmy? Yes, yes, Jimmy. [closes box] I know you're sad and lonely.
[Music starts playing]
Darwin: Refund the world. Refund it sooner.
Gumball: Uphold the rights that little Jimmy had as a consumer.
Darwin: Now he's living in a box.
Gumball: He's a victim of deceit.
Gumball and Darwin: And even though he still had the receipt.
[The song ends shortly, back to the store]
Larry: [his voice breaks] Poor Jimmy. I-I had no idea it was such a big problem. [wiping a single tear with his finger] Is there anything I can do?
Gumball: Well, you could look into your heart and...
Gumball and Darwin: [with big shiny eyes] Give us a refund?
Larry: I'm sorry, but no.
Gumball: [sighs] Well, you leave us no choice, Larry. I'm gonna slap myself and Darwin's gonna hold his breath until you do something! [Gumball slaps himself in the face and Darwin holds his breath] Aah! Aah! This is on you, Larry! [feeling painful] Oh! You can just stop all this suffering with just one word! Aah! Oh!
Larry: Okay, okay! Please stop. Look, maybe I could -- [the camera is looking at Larry and he is laughing worriedly, faking a smile] I'm sorry, but "no" means "no."
Gumball: [sighs in anger]
[Gumball and Darwin come home, Richard is sitting on the sofa]
Richard: Hey, kids! What's up?
Gumball: We couldn't get a refund, and now we're really cheesed off.
Richard: Watch your language, young man! "Cheese" is not to be invoked in vain in this house! But if it's a refund you're after, you've came to the right place -- person -- man -- rabbit.
Gumball: Really? Let's go there right now!
Richard: Wait. If you're going to do something, you got to do it right. Heh!
[Richard gets off the sofa, rips off his shirt, and puts on a black vest. He then draws a tattoo of a deadly unicorn with "Nicole" on it on his arm using a pen, and after he does that, he grows a pair of wild mutton chops sideburns]
Richard: Now how do I look?
Gumball: Actually, you look like your wedding picture.
Richard: Perfect. Now, hand me that game.
Back at Ripley 2000
[Richard stares at Larry]
Larry: What do you want from me, you nut burger?!
Richard: Oh, you know what we want.
Gumball: We want what's rightfully ours, and we brought our dad!
Larry: For the last time, I can't!
Richard: Uhp! I wish to speak to your manager.
Larry: But you don't realize -- he's a vile, cruel beast! [notices CCTV camera zooming into him] Uh, sorry. No refund.
Richard: Shhh. Tch, tch, tch. Okay. Here's what's gonna happen. I'm gonna return this game and get a refund. Look. I'm putting the game on the counter.
Larry: B-But --
Richard: Easy. Easy, pal. Now, I'm opening the register.
Larry: No, no, no! Sir, sir, sir, I wouldn't do that if I were you!
Richard: Well, lucky for me, I'm not you. So now I'm going to take what you owe us. See my hand? Slowly, slowly.
Gumball: Wait. Isn't that, like, stealing?
Larry: But you don't understand! You can't take money out of the register! You can only put it in!
[Richard pulls a 20 dollar note out of the register, the alarm starts to sound]
Larry: Nooooooo! We're doomed!
Richard: Aah! What's going on?!
Larry: He's coming! [slides through the exit]
Richard: Who's coming?!
Larry: The manager! [escapes before the shutter door shuts]
Richard: Aaaah! I'm putting it back! I'm putting it back! I'm putting it back! [notices the manager approaching the door] Aaaaaah! [wailing] Please! Don't hurt me! [bangs on the main door] It's not even my fault! It's their fault!
Gumball: What?! When you said you'd get us a refund, we didn't expect you to steal from the register!
Richard: You know very well I can't be trusted!
[Close-up of the doorknob turning]
Richard: Aaaaah! [whimpers]
[The door opens, revealing that the manager is tiny.]
[Richard walks to the manager, and laughs at him]
Richard: Look at you! I thought you were going to be some huge dude! [continues laughing] The look on our faces! Whoa! I mean, where's the light in your office? It must be on the floor in the back of the room or something! [continues laughing] Phew! So, can we have our refund now?
Manager: No refund!
Richard: Oh, come on. We've all had a laugh and a little fright, but I think it's time to just give us our money back, and we'll be on our way.
Manager: I've had it with you and your brats trying to mess with my money! You think you can steal from me and laugh in my face?
Richard: Oh, you're adorable! But, seriously, though, you don't want this to get physical. You're lucky I'm a pacifist.
[The Manager angrily pounces onto Richard's arm and bites him]
Richard: Ow. Ow! [attempts to shake him off] Get him off! Get him off! Get him off!
Gumball and Darwin: Go, Dad! Whoo-hoo!
[The Manager crawls into Richard's vest]
Gumball and Darwin: Come on, Dad! You got him!
[The Manager crawls down Richard's pants]
Richard: He's inside my pants! Aaaah!
Gumball: Get him out!
Darwin: Yeah, kick his butt, Dad!
Gumball: Come on, Dad! You can take him!
[The Manager pulls on Richard's ears]
Richard: Get him off! Get him off! Aah! Ow!
Darwin: He's not winning, is he?
[The Manager begins hitting Richard's head rapidly]
Richard: What's wrong with you? Ow! Ow! Doesn't really hurt that much. But ow!
[The Manager repeatedly slaps Richard's face with his own hands]
Richard: Oh, no! My beautiful face! Gumball! Darwin! Do something!
Gumball: Eh, this is getting kind of embarrassing.
[Gumball and Darwin walk towards the door]
Richard: [while the manager continues to pull on his ears] No! Don't abandon me, please! Ow! [the manager begins to bounce on Richard's butt] Ow! Ow! [the manager bites Richard's neck] Aah! He's biting my neck with his little teeth, and it tickles! [laughs and eventually sobs]
[Gumball and Darwin return]
Gumball: Stop right there, little man!
Darwin: Yeah! Leave Mr. Dad alone! Otherwise --
Manager: Otherwise what?
Gumball: Otherwise, we'll put the security video online. What do you think the internet will say when it sees you slapping your customers with your little hands?
Manager: That it's pretty funny?
Gumball: Yeah, it was pretty funny. But you'll probably get a modest fine and a couple of days of community service.
Gumball: So the shop will be closed.
Gumball: And you'll lose money.
Manager: Whoa, whoa, whoa, whoa! No need to get excited. Okay, look, I can't give you a refund. It's a matter of principle. But since I find you quite pathetic, I'll give you a 1% discount on this new games console. That way, you can play the game you've already got. What do you say?
Gumball: Hmm. 1%. So, $700. That's, like, $7 off!
Richard: Now, that's what I call a bargain!
Darwin: Can we have your credit card, Mr. Dad?
Gumball, Darwin and Richard: Whoo-hoo!
Back at Home
Richard: Ugh! Can't believe I got beat up by a garden gnome.
Gumball: Oh, come on. It was pretty funny.
Darwin: Like when you were screaming, "no, no, my beautiful face!"
Gumball: [laughing] And when he was pounding on you from above and it looked like a tennis ball bouncing on a melon.
[The three laugh]
Richard: And thanks to me, we did get a huge discount on the console.
Darwin: Come on! Put the game on!
[Gumball inserts the game cartridge into the slot, but it is then unexpectedly shredded to pieces]