User blog comment:AnonBaiter/Spammer in the Works A.K.A. The Chat Situation/@comment-5961377-20161217031028

First off, we have a forum for such reports.

Nothing is being done about a spammer on chat simply because the moderators are offline. That is what the thread is for -- to quickly get the attention of a moderator watching recent activity. However, there will stil be cases where everyone is not available. This does not mean that the administration team does not care -- this simply means that we are not available. Do not expect chat to be on surveillance 24/7. People have lives. We do not have enough active, trusted users to fill in the timeslots, either.

There are other things better than simply ranting on a blog apart from filing a report at the appropriate forum. This includes messaging moderators via other sites like Facebook or Discord, contacting Staff, contacting VSTF, and using the ignore feature on chat.

Secondly, I must remind you that all users, even bureaucrats, are only volunteering for this job. We are not obligated to watch this place with every waking moment. We do this because we love to do so, and because we are nice. If you will send a message to the administration team again, I advise you to consider the aforementioned and strip from your message blatant condescension that simply seeks to berate and deride the moderators over the actions of one persistent troll while at the same time disregarding all the other times we have protected user contributions and environments by dispensing judgment accordingly.

These moderators have done more than enough to show that they are most definitely prepared to handle situations that come their way. In addition, they are not alone, nor should we expect them to deal with these situations alone. Why you felt the need to attach some kind of stigma to the moderators and then connect it to a downfall is beyond me, if I would overlook the fact that you simply wanted to feel superior by calling us out.

We are not perfect. We do our best. Sometimes it will not be enough, but that is no reason to trample on these good people who give their time to serve the community.

To close this... rant in reaction to a rant, I want to say:

1. All pages on this wiki are already protected against new/unregistered users. That is why the images were targeted. I will protect the images accordingly to ensure this does not happen again. I am unaware of any method to prevent newbies from uploading images, so that will still be an area for improvement.

2. I have made quite a few reports to VSTF regarding the troll in question. As mentioned already, this troll is persistent, and has managed to get around several IP blocks already. You cannot claim that we do not try, so please do not act like we are incompetent baffoons who stuff our user rights in a dark corner of our closet and forget about them.

Cordially,