User blog:Csillagfény/Just Some Tips and Notes for Users Who Use or Frequent Chat Concerning Invasions and Troll Attacks.

We've had quite a history of troll attacks, where a person just posts some offensive content (typically a NSFW picture), gets banned, and then makes another account and just does this again and again. This has happened in the past, it's happened again recently, and it's almost certainly going to happen in the future. However in examining the attack that happened recently, I noticed a lot of general behaviors that I feel should be addressed in the potential case of future attacks. I've outlined some principlies regular users should apply in the case of a troll attack.

'''Don't feed the trolls. '''When a troll does something they do it for the sole purpose of making a joke, at the expense of others. When a user reacts or panics when we get invaded by a troll, it does nothing more than exacaberate the situation, mainly because it tends to cause the troll to stay longer.

Don't call out new users that join in as trolls. The staff aren't stupid, we recognize that there's the possibility that the new user that joined in is just a sock of the troll. However we can't necessarily just go banning every new user that comes joining in, given the slim chance that they may just be a legitimate user joining in at the wrong time. Besides, when you call out a sock, it doesn't necessarily help anyway, as you're just giving the trolls a bit of a reaction, going back to the first point.

And most importantly of all.....

Remain calm. Panicking or yelling at the trolls, calling them names, or something along those lines do not help the situation in the slightest. In the case of a troll attack just stay back, remain calm, and let the staff that's present handle the issue. In the case that moderators aren't on the chat, just notify the staff on their message walls and someone will arrive to handle the issue eventually. I would recommend even leaving the chatroom and joining back later in some scenarios.